logo Sign Up
Login Sign Up

Terms & Conditions

Terms & Conditions for Kaleo Casino

Acceptance of the Terms

By accessing and using Kaleo Casino, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, do not use our site.

Eligibility Requirements

To use our services, you must meet the following eligibility requirements:

  • Minimum Age Requirement: You must be at least 18 years old or the legal age in your jurisdiction, whichever is higher.
  • Geographic Restrictions: You may only use our services if it is legal in your location. Users from restricted countries, including the United States, are not permitted to register or play.

Account Registration Rules

To access certain features, you must create an account. By registering, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the accuracy of your account details.
  • Only hold one account per person. Duplicate accounts may be suspended or closed.

Identity Verification and KYC

We may require you to verify your identity before granting access to certain features or processing withdrawals. This is part of our Know Your Customer (KYC) policy to ensure compliance with regulations and to prevent fraud.

Account Security Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and ensuring the security of your account. Notify us immediately if you suspect any unauthorized use of your account.

Restricted Behavior and Prohibited Activities

Users agree to engage in fair play and adhere to the following prohibited activities:

  • Engaging in fraudulent behavior or attempting to manipulate the outcomes of games.
  • Multi-accounting or creating false identities.
  • Sharing your account information with others.

Bonus and Promotion Rules

Bonuses and promotions are subject to specific rules. By participating, you agree to the following:

  • Wagering requirements may apply to any bonuses received.
  • Abuse of promotions can lead to the forfeiture of bonuses and winnings.

Deposits and Withdrawals

Users can make deposits and withdrawals using approved payment methods. Please note:

  • A minimum deposit of €20 is required.
  • Withdrawals may be subject to verification processes before funds can be released.

Responsible Gambling Expectations

We promote responsible gambling and encourage players to set limits on their gaming activities. If you need support, we can direct you to appropriate resources.

Self-Exclusion and Account Restrictions

If you want to take a break from gambling, you can request self-exclusion from our platform. During this period, your account will be restricted, and you won’t be able to access our services.

Game Fairness and RNG Systems

We ensure that all games are fair and operate on a Random Number Generator (RNG) system. This guarantees the unpredictability of game outcomes.

Technical Interruptions or Voided Gameplay

In the event of technical issues or interruptions, any gameplay may be declared void. We reserve the right to review any incidents and provide solutions where appropriate.

Suspension or Closure of Accounts

We may suspend or close your account if we suspect any violations of these terms or if it is deemed necessary for compliance with regulations.

Intellectual Property and Platform Ownership

All content on Kaleo Casino, including trademarks, logos, and software, is owned by us or our licensors. Unauthorized use of this content is strictly prohibited.

Limitation of Liability

We are not liable for any losses incurred from your participation in our platform, including but not limited to direct or indirect losses, or loss of profit.

Modification of Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of the platform signifies your acceptance of any changes.

Contact or Support Guidance

For assistance or inquiries, please contact our customer support team through the available channels. We aim to respond promptly and efficiently to all requests.

Applicable Licensing or Regulatory Oversight

Please note that our operations are regulated under the authority of the Autonomous Island of Anjouan, Union of Comoros. The platform is not licensed to operate in Ireland as of the current review.

This Terms & Conditions document serves as an agreement between you and Kaleo Casino. By engaging with our platform, you affirm your understanding and acceptance of these guidelines. Thank you for choosing our services.